Running low on electricity tokens but short on cash? Safaricom’s Bonga loyalty program offers a lifesaver. You can buy tokens with Bonga points directly from your mobile phone, allowing you to keep the lights on by redeeming the points you’ve accumulated through calls, SMS, and data usage.
This service is a partnership between Safaricom and Kenya Power (KPLC) designed to provide a cashless alternative for prepaid customers. In this guide, we will walk you through the official USSD process, the current conversion rates, and troubleshooting tips to ensure your transaction is successful. Whether it’s a late-night emergency or you simply want to utilize your loyalty rewards, redeeming Bonga points for KPLC tokens is a fast and reliable solution.
How to Buy Tokens with Bonga Points (Step-by-Step)
The process is handled through the Safaricom loyalty menu. You do not need an active internet connection to complete this, as it uses USSD technology.
- Dial *126# on your Safaricom line.
- Select Lipa na Bonga Points.
- Choose the Pay Bill option.
- Enter the KPLC Prepaid Paybill Number: 888880.
- Enter your 11-digit KPLC Meter Number as the Account Number.
- Enter the Amount in Kenyan Shillings (KES) you wish to spend. The system will automatically calculate how many Bonga points are required for that amount.
- Confirm the details and enter your Safaricom Service PIN.
- You will receive two SMS messages: one from Safaricom confirming the points deduction and another from KPLC with your 20-digit token code.
Understanding the Bonga Points to Token Conversion Rate
Before you attempt to buy tokens with Bonga points, it is important to understand the value of your points. Safaricom typically sets the redemption rate at KES 0.20 per point. This means that for every 1 Shilling of electricity you want to buy, you need 5 Bonga points.
Quick Conversion Table
| Desired Token Amount (KES) | Bonga Points Required |
| KES 100 | 500 Points |
| KES 500 | 2,500 Points |
| KES 1,000 | 5,000 Points |
| KES 2,000 | 10,000 Points |
Note: The actual number of “units” (kWh) you receive depends on current KPLC tariffs, which include VAT, fuel energy charges, and forex adjustments. Using Bonga points covers the “Amount Paid,” but the energy units are calculated just as they would be if you paid with cash.
Common Problems and Solutions
While the system is generally seamless, users occasionally run into hurdles. Here is how to handle them:
Token SMS Not Received
If you receive the Safaricom confirmation but the KPLC token message doesn’t arrive:
- Check your last tokens: Dial *977#, select “Prepaid Services,” then “Latest Token.” This will display your last three purchases.
- Contact KPLC: Call 97771 or reach out via Twitter (@KenyaPower_Care) with your transaction details.
“Insufficient Points” Error
This occurs if the amount you entered requires more points than you have in your balance. To avoid this, check your balance first by dialing *126# and selecting “Check Bonga Balance.”
Invalid Account Number
Always double-check your meter number. If you pay to the wrong meter number using Bonga points, reversals are extremely difficult because the token is generated instantly for that specific hardware.
Important Tips for Success
- Service PIN: If you have forgotten your Safaricom Service PIN (different from your M-PESA PIN), you may need to call 100 to reset it before you can redeem points.
- Minimum Balance: There is no strict “minimum,” but since the smallest KPLC purchase is usually KES 100, you should have at least 500 points.
- Meter Updates: If your meter has recently undergone a “Token Deciding” update, ensure you have entered any pending change-over codes before loading a token bought with Bonga points.
Conclusion
Being able to buy tokens with Bonga points is an excellent way to manage your household budget. It turns your daily mobile usage into a tangible utility benefit. As long as you have the official paybill (888880) and your meter number ready, the process takes less than a minute.
