February 28, 2025
With the rise in electricity costs, every bit of savings counts. Safaricom’s Bonga Points program offers a fantastic opportunity for Kenyans to use accumulated points toward essential services, including electricity tokens.
If you’re new to this, don’t worry!
This guide walks you through the steps to buy tokens with Bonga Points, helping you keep the lights on while keeping cash in your pocket.
Bonga Points are a loyalty program offered by Safaricom, allowing customers to accumulate points based on their spending.
Many Kenyans often don’t realize the power of these points, which can be redeemed for a variety of services and products, including airtime, goods, and, as we’ll explore here, electricity tokens.
Using Bonga Points for tokens is a smart way to cut down on expenses, especially during times when energy costs may feel overwhelming.
Before you can redeem Bonga Points for tokens, it’s good to know how many points you have. Here’s how to check:
Dial *126# on your Safaricom line.
Select the option to check your Bonga Points balance.
Note: You’ll receive an SMS with your current Bonga Points balance.This step helps you determine whether you have enough points to cover the electricity tokens you need.
Generally, you can redeem 20 Bonga Points for every Ksh 1 worth of tokens, so calculate based on your balance.
Currently, not all token providers may accept Bonga Points as payment, so it’s best to verify beforehand.
The service is, however, accepted by KPLC Prepaid Services, making it easier for Safaricom users to redeem points directly for electricity tokens.
If you aren’t a KPLC prepaid user, confirm with your token provider or Safaricom customer care for the latest partnerships.
Once you have the necessary balance, you can proceed to purchase tokens. Here’s how:
On your Safaricom phone, dial *126# again to start the Bonga Points redemption process.
Choose the option to “Redeem Bonga Points.”
Select “Pay Bill,” then enter the KPLC Pay Bill number, 888888.
Input your KPLC prepaid meter number as your account number.
Enter the amount of Bonga Points you want to redeem (keep in mind the conversion rate).
You’ll receive a prompt to confirm your transaction. Once confirmed, you’ll receive an SMS with the token code for your electricity.
The redeemed tokens should be credited to your meter number instantly. Remember to confirm your transaction via SMS and keep the token number secure.
With the token code you’ve received, it’s time to top up your meter. Follow these steps:
Go to your prepaid meter and input the token code sent via SMS.
Your meter should update with the redeemed units, showing the new balance. Additional Tips for Managing Electricity Costs with Bonga Points
If you know you’ll need tokens at the end of each month, track your Bonga Points accumulation and set reminders to redeem them in time.
If you’re low on points, you can redeem them for a smaller portion of your total purchase and pay the balance with cash. Just check with Safaricom or KPLC on how best to make these partial payments.
Regularly check your power consumption so that you can maximize the value of your Bonga Points and avoid surprise shortages.
The general conversion rate is 20 Bonga Points per Ksh 1. For example, if you want Ksh 100 worth of tokens, you would need 2,000 Bonga Points.
Yes, you can. Just enter their KPLC prepaid meter number during the transaction process.
If there’s any delay, don’t worry; it may take a few minutes. If the code doesn’t arrive within an hour, contact Safaricom customer care for assistance.
Currently, it’s best to redeem Bonga Points in full or pay separately with cash to avoid complications. However, Safaricom continues to update services, so check for new developments.
Redeeming Bonga Points for electricity tokens is an easy and practical way to manage expenses.
Whether you’re facing high electricity bills or just want to make the most of your loyalty points, this option provides a flexible, budget-friendly solution.
Try it today, and don’t forget to check your balance regularly so you can stay prepared for future redemptions.
If you have questions about redeeming Bonga Points or need support, feel free to contact Surfstop! Our cyber services can help you access essential utilities, make payments, and keep your household or business running smoothly.