Nothing ruins a relaxing evening quite like turning on your television only to find your channels disconnected. If your subscription has expired and you need to get back to your favorite shows as quickly as possible, you are in the right place.
In this guide, we provide the official GOtv Paybill Number and walk you through the exact steps to successfully renew your subscription via M-Pesa. We will also cover current package prices, how to clear error codes, and what to do if your payment is delayed.
What is the Official GOtv Paybill Number?
For all subscribers in Kenya, the official GOtv paybill number is 423655.
This business number is used for all GOtv packages, including Lite, Value, Plus, Max, Supa, and Supa Plus. It is important to note that GOtv is a product of MultiChoice Kenya, but it maintains a distinct paybill number from its sister service, DStv. Using the correct number ensures that the automated billing system recognizes your payment and applies it to your specific decoder immediately.
Understanding Your IUC Number
Before initiating any transaction, you need your 10-digit IUC number. This acts as your unique account identifier, and can be found on the red sticker attached to the bottom panel of your decoder. Always double-check this number before sending money.
How to Pay Using the GOtv Paybill Number
To ensure your payment is processed smoothly, follow these exact instructions:
- Turn on your decoder: Leave it powered on to allow the system to clear error codes automatically.
- Open the M-Pesa menu: You can access this via your SIM Toolkit or the M-Pesa app.
- Select Lipa na M-Pesa: Choose the Pay Bill option.
- Enter the Business Number: Type in 423655.
- Account Number: Carefully type in your 10-digit IUC number.
- Enter the Amount: Input the exact subscription fee for your package.
- Enter your PIN: Provide your M-Pesa PIN and press OK.
- Confirm the transaction: Verify the details on the Hakikisha prompt and accept.
GOtv Packages and Prices in Kenya (March 2026)
To avoid payment rejection or partial activation, you must pay the correct amount for your specific bouquet. Following recent adjustments, these are the current monthly rates for 2026:
| Package | Monthly Price (KES) | Top Features |
| GOtv Supa Plus | 3,199 | Premier League & 75+ Channels |
| GOtv Supa | 2,199 | Family Entertainment & 70+ Channels |
| GOtv Max | 1,699 | Best of Football & 60+ Channels |
| GOtv Plus | 999 | Great Variety & 45+ Channels |
| GOtv Value | 599 | Essential Local & 35+ Channels |
| GOtv Lite | 299 | Budget-Friendly & 20+ Channels |
Common Problems and Solutions
You might occasionally run into technical hiccups after paying.
The E16 Error
This means your decoder has not realized the subscription is renewed. If you left your decoder on, it should clear within five minutes. If not, dial *423# on your mobile phone, select GOtv, and follow the prompts to clear the error using your IUC number. Alternatively, SMS the word RESET followed by a space and your IUC number to 22688.
Wrong IUC Number
If you typed the wrong account number, your money is not lost. Have your M-Pesa confirmation message ready and contact customer support to reallocate the funds.
Alternative Ways to Pay for GOtv
While the GOtv paybill number 423655 is the most popular method, you can also use:
- Banking Apps: Most Kenyan banks (KCB, Equity, Co-op, Absa) have GOtv integrated into their “Bill Manager” sections.
- Dial *247#: For Equity Bank users to pay directly from their accounts.
- MyGOtv App: Allows for direct payment via credit/debit cards or M-Pesa STK push.
Customer Support Options
Reach the MultiChoice customer care team through these channels:
- Phone: Call 0711 066 000.
- Email: mchoice@ke.multichoice.com.
- USSD: Dial *423# to manage your account.
Renewing your television subscription does not have to be stressful. By using the official GOtv Paybill Number 423655 and keeping your 10-digit IUC number handy, you can restore your entertainment in minutes. Remember to keep your decoder powered on during the transaction.
