At Surfstop Printing, we strive to provide top-quality products and services that meet your expectations. However, we understand that sometimes things don’t go as planned. This Refunds and Returns Policy outlines how we handle requests for refunds or returns.
1. Order Cancellations
Before Production: If you need to cancel your order, please contact us as soon as possible. If your order has not yet entered production, we will gladly cancel it and issue a full refund.
After Production Begins: Once production has started, cancellations are not possible. We encourage you to review your order details carefully before confirming.
2. Returns
Due to the custom nature of our products, we do not accept returns unless the item is defective or does not match the approved proof.
Defective Products: If you receive a defective product, please notify us within 7 days of receiving your order. We will arrange for a replacement or issue a refund, depending on the nature of the defect.
Incorrect Orders: If the product you received differs from your approved proof or order details, please contact us immediately. We will rectify the mistake by either reprinting the order or providing a refund.
3. Refunds
Refunds are only issued under the following circumstances:
Order Cancellation Before Production: As outlined above, full refunds are provided for cancellations made before production starts.
Defective Products or Incorrect Orders: If a replacement is not possible or if you prefer a refund, we will process the refund within 7 business days of confirming the issue.
4. Refund Process
Refunds will be issued to the original payment method used during the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Contact Us
If you have any questions or need to initiate a refund or return, please contact our customer support team:
Phone: 0700246481
Email: hello@surfstop.co.ke
6. Final Note
We are committed to your satisfaction and will do our best to resolve any issues with your order. Thank you for choosing Surfstop Printing.
