Privacy Policy
At Printing Nairobi (PIN), a brand owned by Surfstop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, whether through our website, in person, or over the phone.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and physical address.
- Order Information: Details related to your orders, such as product selections, quantities, and payment information.
- Website Usage Data: Information on how you interact with our website, including IP addresses, browser types, and browsing history.
- Communication Records: Any emails, messages, or calls between you and Printing Nairobi.
2. How We Use Your Information
We use the information we collect to:
- Process Orders: Fulfill your orders, manage payments, and deliver products.
- Improve Services: Enhance our products, website, and customer service based on your feedback and usage data.
- Communication: Send order confirmations, shipping updates, and promotional offers (you can opt out at any time).
- Legal Compliance: Comply with legal requirements and protect against fraudulent activities.
3. How We Protect Your Information
We take your privacy seriously and implement various security measures to protect your data, including:
- Encryption: Protecting sensitive data during transmission and storage.
- Access Controls: Restricting access to personal data to authorized personnel only.
- Regular Audits: Conducting regular security checks to ensure data integrity.
4. Sharing Your Information
We do not sell, trade, or share your personal information with third parties, except as necessary to:
- Service Providers: Share with trusted partners who help us operate our business, such as payment processors and delivery services.
- Legal Requirements: Comply with legal obligations or protect our rights and property.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Personalize Content: Show relevant products and offers based on your preferences.
- Analyze Traffic: Understand how users interact with our website to improve functionality.
You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features on our site.
6. Your Rights
You have the right to:
- Access Your Data: Request a copy of the personal information we hold about you.
- Correct Your Data: Update or correct any inaccuracies in your information.
- Delete Your Data: Request that we delete your personal data, subject to legal requirements.
- Opt-Out of Communications: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for the latest information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello(at)printingnairobi.co.ke.