February 28, 2025
Linking M-Pesa to PayPal provides a convenient way for Kenyans to access funds, make online purchases, and transfer money between accounts.
However, if you need to unlink your M-Pesa account from PayPal—whether for security reasons or to link a new account—this guide provides a step-by-step process to ensure a safe and smooth disconnection.
Unlinking your M-Pesa from PayPal might be necessary for several reasons:
If you suspect unauthorized access to your account, unlinking adds a layer of security.
When switching to a new phone number or M-Pesa account, unlinking the old account ensures a smooth transition.
If you no longer need the connection between M-Pesa and PayPal, unlinking ensures your accounts are fully separated.
Whatever the reason, unlinking is straightforward and can be done in just a few steps.
To unlink your M-Pesa account from PayPal, you’ll need to use the M-Pesa PayPal service portal, provided by Safaricom in partnership with Thunes.
Follow these steps:
Go to the official M-Pesa PayPal service portal at: https://www.paypal-mobilemoney.com/m-pesa
Use your credentials to log in to the portal, where you can view your linked M-Pesa and PayPal accounts.
In the portal, locate the settings or options for managing linked accounts.
This section should show the details of your connected PayPal and M-Pesa accounts.
Look for the “Unlink” or “Disconnect” option beside your linked PayPal account.
After selecting to unlink, a prompt will ask you to confirm. Ensure you’ve selected the correct account to disconnect and confirm your action.
Once unlinked, you’ll receive a confirmation message on the portal and, in some cases, a notification via SMS or email confirming the disconnection.
To make sure your M-Pesa and PayPal accounts are no longer linked:
Go back to the M-Pesa PayPal service portal or app and check if the “Withdraw from PayPal” or “Top-up to PayPal” options still recognize your account.
If the unlinking was successful, these options will no longer be available for your previous M-Pesa account.
After unlinking, make sure to update any relevant security settings on both your PayPal and M-Pesa accounts. This may include changing passwords or enabling two-factor authentication.
If you decide to reconnect PayPal to M-Pesa in the future, you can easily reinitiate the process on the M-Pesa PayPal portal by following the usual linking steps.
Unlinking itself does not incur fees, but relinking may include charges based on M-Pesa and PayPal’s transaction policies.
No, unlinking must be done through the M-Pesa PayPal service portal, as this is where the accounts are originally linked.
No, there are no fees for unlinking your account. Charges only apply when making transfers or transactions.
Yes, once unlinked, you’re free to connect a new M-Pesa account to your PayPal account through the portal.
Unlinking does not affect your PayPal balance. However, you will not be able to transfer funds between PayPal and M-Pesa until you relink the accounts.
Unlinking M-Pesa from PayPal is a quick process that gives you control over your account connections and helps ensure your financial security.
Whether you’re changing accounts or simply no longer need the link, following these steps will help you disconnect smoothly and securely.
Should you wish to relink in the future, the process is equally easy and can be done anytime.