February 28, 2025
Accidentally sending money to the wrong account or entering an incorrect KPLC meter number while purchasing tokens can be frustrating.
Fortunately, Safaricom and KPLC offer ways to help reverse such payments if caught in time.
Here’s a guide on how to reverse a KPLC token payment made via M-Pesa and what steps to take if you’ve made an error.
There are several scenarios where you might need a reversal of a KPLC token payment:
Entering the wrong KPLC prepaid meter number when buying tokens.
Sending a payment that’s too high or too low for the intended tokens.
Accidentally sending the same payment twice.
If you encounter any of these issues, follow the steps below to request a reversal.
Before attempting a reversal, double-check your transaction details. Ensure that:
Safaricom provides several ways to initiate reversals if you notice the mistake right away. Here’s how you can go about it:
Open the M-Pesa SMS Confirmation:
Locate the confirmation SMS from M-Pesa for the KPLC token payment.
Some M-Pesa messages have a “Reverse” option you can tap. Selecting this will automatically send a reversal request to Safaricom.
You should receive a message from Safaricom confirming that your reversal request is being processed.
If the reversal option isn’t available in your M-Pesa message, try the following alternative methods.
Open your messaging app and type “Reverse” followed by the transaction code from the M-Pesa SMS. For example: Reverse QG53HH2OL5.
Send your message to 234, which is Safaricom’s customer care number.
You’ll receive a message from Safaricom once they start processing your reversal request.
If the above options don’t work or you need further assistance:
Dial 100 or 234:
Call Safaricom’s customer care number, 100 or 234.
Provide the agent with your transaction details, including the transaction code, amount sent, and the incorrect meter number.
The customer service representative will guide you through the next steps, confirming the reversal status.
Note: Reversals are most successful if requested shortly after the transaction. Delays can reduce the likelihood of a successful reversal, especially if the token code has already been generated.
If Safaricom’s reversal request isn’t successful or the token has already been generated, KPLC may still be able to assist:
Dial 97771 to reach KPLC customer support.
Inform the agent that you mistakenly paid for a KPLC token with the wrong details and that the reversal through Safaricom was unsuccessful.
Have your transaction code, meter number, and payment details ready to speed up the process.
KPLC may be able to guide you on alternative solutions, although reversals are not always guaranteed if the token code has already been issued.
Always confirm the meter number before completing the payment to avoid sending tokens to the wrong account.
Ensure the amount you’re sending is correct, especially if you’re buying tokens for the first time or sending a large amount.
Save your transaction details (transaction code and SMS confirmations) until you receive and confirm your token.
Once the token code has been generated, it may be difficult to reverse the payment. However, contacting KPLC customer care promptly may offer a possible solution.
Reversals are usually processed within 24 hours. You should receive a confirmation SMS from Safaricom if the reversal is successful.
If you paid the wrong KPLC meter number, initiate a reversal request immediately through M-Pesa. Contact KPLC if you need additional assistance.
Reversing a KPLC token payment via M-Pesa is possible if you act quickly, as Safaricom processes reversal requests within a specific timeframe.
By following these steps, you’ll increase the likelihood of a successful reversal and avoid unnecessary losses.
For further assistance, both Safaricom and KPLC’s customer care teams are available to help.
Taking a few extra seconds to verify transaction details before confirming payments can also save you time and trouble in the future.
Need help with sorting out an issue with your KPLC token payments? Feel free to contact Surfstop! We will help you reverse payments made to the wrong account in no time. We will also assist you in getting your KPLC token payments in order.