February 28, 2025
Telkom Kenya’s Ziada Points program rewards loyal customers with points every time they use Telkom services, like making calls, sending SMS, or purchasing data bundles.
These points can be redeemed for a variety of rewards, including airtime, data, and SMS bundles, allowing subscribers to enjoy more value from their usage.
Here’s a guide on how to check and redeem your Ziada Points.
Ziada Points is Telkom Kenya’s loyalty program designed to reward subscribers for using Telkom services.
Points are accumulated based on usage, meaning the more you use Telkom services, the more points you earn.
These points can be redeemed for a variety of rewards such as free airtime, data, and SMS bundles.
To redeem your Ziada Points, follow these simple steps:
On your mobile phone, dial *126#.
Choose the option to check your Ziada Points balance. You’ll receive an SMS with your current points balance.
Knowing your points balance helps you decide which rewards you’re eligible to redeem.
Once you know your balance, you can redeem your points for various rewards, including airtime, data, and SMS bundles.
Dial *126# on your Telkom line.
In the menu, select the “Redeem Points” option to see available rewards.
Browse through the rewards catalog, which usually includes:
Redeem points for Telkom airtime.
Use points to get data bundles.
Exchange points for SMS bundles to use across Telkom networks.
After selecting a reward, confirm your choice, and you’ll receive an SMS confirming that your Ziada Points have been redeemed.
The reward should be added to your Telkom account immediately.
Tip: Keep track of how many points are required for each reward option to make the best use of your Ziada Points.
Here are some of the common ways to use Ziada Points:
Convert points to Telkom airtime for calls and SMS.
Redeem points for data bundles, allowing you to stay connected online.
Exchange points for SMS bundles, which can be useful for texting.
The exact number of points required varies depending on the reward. Dial *126# to check the latest rewards and the points needed.
Yes, Ziada Points may expire if not used within a specific period. Check with Telkom customer service or review the terms on their website to confirm expiration details.
Currently, Telkom does not allow Ziada Points transfers between accounts. Points can only be redeemed by the account holder.
Yes, you can redeem points regardless of your airtime or data balance, as long as you have enough points for the chosen reward.
Redeeming Ziada Points is a straightforward process that allows Telkom Kenya users to get more value from their daily usage.
By following these simple steps, you can check your balance, choose a reward, and redeem your points for airtime, data, or SMS bundles.
Make the most out of Telkom’s loyalty program and enjoy more savings on calls, browsing, and texting!