February 28, 2025
Mobile money platforms like M-Pesa have made it easier than ever to raise funds efficiently and securely.
If you’re organizing a fundraiser—whether for a charity, a personal cause, or a community project—getting a dedicated Paybill number can streamline donations and improve transparency.
Here’s how you can get a Paybill number for fundraising in Kenya.
A Paybill number is a unique code provided by Safaricom’s M-Pesa platform, allowing people to make direct payments to your account. For fundraising, a Paybill number offers several benefits:
Donors can easily contribute via mobile money.
All funds are collected in a single account, simplifying accounting.
A Paybill number lends legitimacy to your fundraising efforts, making donors feel more confident.
Mobile money is secure, reducing the risks associated with cash handling.
To apply for a Paybill number, you’ll need the following:
National ID, passport, or any other government-issued ID for the primary applicant.
Your M-Pesa registered number for correspondence and updates.
A formal letter outlining the purpose of the fundraising and the reason for requesting a Paybill number.
This is where the funds collected via the Paybill will be transferred. Safaricom may request these details to facilitate fund transfers.
If the fundraising is for a registered group or organization, you may also need:
For registered charities, NGOs, or formal organizations.
If the Paybill will be managed by someone on behalf of a group, provide an authorization letter signed by relevant officials.
Before you apply, gather the necessary documents and ensure they are up-to-date. Double-check that all names and details match the information on your identification and any group or organizational registration papers.
Decide how funds will be organized once received:
Choose a recognizable account name for the Paybill. Donors will see this when contributing, so make it relevant and identifiable.
If you plan to transfer the funds to a bank account, ensure the bank details are accurate.
Note: For smaller, short-term fundraisers, you may link the Paybill to an M-Pesa account instead of a bank.
There are two primary ways to apply for a Paybill number for fundraising:
Locate a Safaricom branch where customer care agents can help with Paybill applications.
Present all necessary documents (ID, bank details, and letter of intent).
The Safaricom agent will guide you through filling out any required forms for a fundraising Paybill.
If you prefer an online option, you can email your application directly to Safaricom:
Include all required documents as attachments (scans of your ID, registration certificate if applicable, letter of intent, and bank details).
Send your email to Safaricom’s business support email (check Safaricom’s website or call customer support for the current email address, as it may vary).
Safaricom will review your application and respond with further instructions.
Tip: Confirm all details are correct and ensure documents are clear and readable. Incomplete applications may delay processing.
Once Safaricom has processed your application, they will:
You’ll receive a unique Paybill number assigned specifically for your fundraiser.
Safaricom will provide instructions on how to manage and withdraw funds collected through the Paybill.
Test the Paybill number to ensure it is active and ready to receive donations.
The entire process may take a few days, so apply in advance if your fundraiser has a specific start date.
Once your Paybill is active, it’s time to spread the word! Here’s how to maximize visibility and drive contributions:
Post your Paybill number and fundraising goal on social media platforms to reach a larger audience.
Design flyers that explain your cause, Paybill number, and how to contribute.
If you have an email list, send out an announcement with your Paybill details and a call-to-action for donations.
Inform friends, family, and community members directly to encourage contributions.
Set a Target: Setting a clear fundraising goal can encourage more contributions.
Share updates with your donors on how the fundraiser is progressing and how the funds will be used.
Thanking donors can motivate others to contribute and helps maintain trust.
Safaricom typically doesn’t charge for issuing a Paybill number, but transaction fees may apply when withdrawing funds or transferring them to a bank.
The process usually takes a few days, though it may vary based on the application’s completeness and Safaricom’s processing times.
It’s generally best to apply for a new Paybill number for each distinct fundraiser for transparency. Reusing a Paybill may confuse donors or mix funds.
Yes, M-Pesa typically charges a small transaction fee to donors, depending on the amount they contribute.
A Paybill number simplifies the donation process, offering security, transparency, and convenience.
By following these steps and ensuring you have the right documentation, you can quickly set up a Paybill number for your fundraising needs.
Empower your cause, reach more donors, and keep finances organized—all with a unique Paybill number.
If you have questions about setting up a paybill number for fundraising, feel free to contact Surfstop! We will not help you create your paybill fundraising number, but also aid in promoting your fundraiser to find willing donors.