How to Change Your KPLC Account Name: A Step-by-Step Guide

Whether you’re transferring a Kenya Power and Lighting Company (KPLC) account to a new name due to property ownership changes, marriage, or legal name change, updating your KPLC account name ensures that your billing and service records are accurate. 

Here’s a straightforward guide on how to change the account name for a smooth process. 

Reasons for Changing a KPLC Account Name 

Changing a KPLC account name is often necessary in situations like: 

Property Transfer: 

New ownership or tenant change. 

Marriage:

Adopting a spouse’s last name. 

Name Change: 

Personal preference or legal name update. 

Deceased Account Holder: 

Transferring to an inheritor’s or family member’s name. 

Step 1: Gather Required Documents 

To process the name change, KPLC will need several documents to verify your identity and reason for the change. 

Here are the commonly required documents: 

Copy of ID 

A valid Kenyan ID or passport for identification. 

Copy of KRA PIN

Kenya Revenue Authority (KRA) PIN certificate for tax purposes. 

Proof of Ownership or Tenancy 

Title deed or lease agreement for property owners. If you’re a tenant, a letter of consent from the landlord or property manager. 

Previous Owner’s Documents (if applicable) 

Copy of the previous owner’s ID. A signed letter or agreement from the previous account holder authorizing the change. 

Death Certificate (if applicable)

Required if the account holder has passed away, along with proof of inheritance, if applicable. 

Tip: Make copies of these documents before heading to KPLC to avoid any delays. 

Step 2: Visit a KPLC Branch 

KPLC does not currently support online applications for name changes, so you’ll need to visit a physical KPLC branch. 

Locate the nearest branch on the Kenya Power website or by calling their customer service line at 97771. 

Carry Your Documents: 

Take all required original documents and copies. 

Explain Your Request: 

Inform the customer service representative that you wish to change the account name, explaining your reason (e.g., property transfer, marriage, inheritance). 

Complete the Application Form: 

KPLC will provide you with an application form to complete. Fill it out accurately with your new name and other relevant details. 

Step 3: Pay the Processing Fee 

KPLC typically charges a fee for the name change service, which may vary. Check with the KPLC branch for the latest fee information. 

Confirm Payment Amount: 

Ask the KPLC staff about the exact fee. 

Make the Payment:

Payments can usually be made directly at the KPLC branch. 

Keep Receipt:

Keep your receipt as proof of payment, as it may be needed to track your application. 

Step 4: Await Confirmation 

After submitting the application and payment, KPLC will process your request, which can take a few days to a couple of weeks. 

Tracking Your Application: 

You can follow up on the status of your application by contacting KPLC’s customer service at 97771. 

Receive Confirmation: 

Once processed, you should receive a notification confirming the change. Double-check your next KPLC bill to ensure the new name appears accurately. 

Important Considerations 

Account Holder’s Responsibility 

If you’re taking over an account, ensure that all previous bills are settled. Unpaid bills may delay the transfer. 

Power Supply Agreement 

In some cases, KPLC may require a new power supply agreement signed under the new name, especially for significant changes like property transfers. 

Keep Updated Contact Information 

Confirm that your updated contact details (phone number and email) are registered with KPLC to receive notifications. 

Frequently Asked Questions 

Can I change my KPLC account name online? 

No, as of now, KPLC requires you to visit a physical branch with the necessary documents to initiate an account name change. 

What if the previous account holder is unreachable? 

If the previous account holder cannot provide authorization, discuss your situation with KPLC customer service. They may offer alternative options based on your ownership or tenancy documents. 

How long does the name change process take? 

Processing times vary but generally take between a few days and two weeks. You can follow up with customer service if it takes longer. 

Conclusion: Keeping Your KPLC Account Details Up-to-Date 

Changing your KPLC account name ensures all future bills and records are correctly assigned, helping to avoid potential issues. 

By following these steps and having the required documents, you’ll find the process straightforward. 

For additional support with KPLC services or inquiries, contact their customer service or visit your nearest branch. 

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