The Institute of Service Excellence (ISEL) is a limited liability organization incorporated in Kenya. We have been in existence since 2018. ISEL works with companies that seek to build loyal relationships with their customers and employees. We are a NITA-certified organization that offers training in the following areas:
Objective: Equip businesses and their teams with essential skills to enhance customer satisfaction and loyalty.
Content: Training on effective communication, handling customer complaints, exceeding customer expectations, building long-term relationships, and creating a customer-first culture.
Outcome: Improved customer service experiences leading to higher retention and brand advocacy.
Objective: Improve internal and external communication for businesses, fostering a professional, clear, and effective exchange of information.
Content: Focus on email etiquette, presentation skills, public speaking, written communication, and conflict resolution.
Outcome: Enhanced team collaboration, better customer communication, and reduced misunderstandings.
Objective: Equip participants with digital marketing strategies and tools to grow their business presence online.
Content: Training on social media marketing, content marketing, SEO, SEM, analytics, email marketing, and paid advertising.
Outcome: Businesses will have the tools to build strong online brands, engage their target audience effectively, and drive digital conversions.
Objective: Develop leadership capabilities in both current and aspiring leaders to drive growth, motivate teams, and navigate change effectively.
Content: Leadership styles, emotional intelligence, decision-making, team building, conflict resolution, and strategic thinking.
Outcome: More capable leaders who can inspire their teams, improve productivity, and align organizational goals with action.
Objective: Improve sales techniques to drive business growth by enhancing negotiation skills, understanding customer needs, and closing deals effectively.
Content: Sales strategies, consultative selling, prospecting, relationship building, and objection handling.
Outcome: Teams that can deliver higher sales performance, build strong client relationships, and close deals with confidence.
Objective: Help companies design and implement a customer experience strategy that aligns with their brand promise.
Content: CX strategy workshops, mapping customer journeys, identifying pain points, and creating initiatives to improve overall customer satisfaction.
Outcome: Companies will improve their customer interactions, retain more clients, and increase overall satisfaction.
Objective: Evaluate the quality of service provided by a business from a customer’s perspective.
Content: ISEL conducts anonymous assessments of customer service processes, store or branch experiences, and overall customer interaction quality.
Outcome: Businesses gain insights into their service gaps and areas for improvement.
Objective: Measure customer loyalty and predict business growth based on customer satisfaction.
Content: Implementing NPS surveys, analyzing feedback, and recommending actions to improve loyalty and reduce customer churn.
Outcome: A measurable increase in customer satisfaction and improved brand reputation.
These services help businesses elevate their performance by improving customer relationships, team productivity, and overall service delivery.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
